# lomeo.io Managed Paid Pilot

## Offer

Managed paid pilot for auditable utility settlements in one multi-unit building.

lomeo.io connects verified meter readings, manual fallback, invoices, settlement rules, tenant-facing reports, and API/export proof. The pilot is designed to prove value without replacing the customer's full property-management system.

## Price Anchor

- Setup: EUR 1,500 or PLN 6,500 for one building.
- Monthly pilot operation: EUR 250 or PLN 1,100 for the pilot building.
- Duration: 30 to 60 days, ending with a written go/no-go review.

Final pricing can change after hardware survey, meter count, travel needs, and integration scope are confirmed.

## Included

- One building.
- Known and supported meter hardware only.
- Managed deployment on a local gateway or customer-approved host.
- Administrator setup for building, apartments, tenants, meters, invoices, advances, payments, and settlement period.
- Live readings where hardware is verified.
- Manual reading fallback for missing or offline devices.
- One audited settlement run.
- Manager report and tenant-facing report.
- CSV/API export proof.
- Basic pilot onboarding checklist and handover notes.

## Not included

- Full accounting replacement.
- Payment processing or debt collection.
- Native mobile apps.
- Maintenance tickets, voting, document circulation, or community communication.
- Self-serve onboarding.
- Broad unsupported hardware integration.
- Internet-exposed unmanaged gateway operation.
- Formal legal billing document issuance unless agreed separately.

## Success criteria

Pilot is successful when:

- One settlement period can be completed from verified readings or audited manual fallback.
- Manager report explains actual cost, paid advances, opening balance, and final balance.
- Tenant-facing report is clear enough to share without spreadsheet explanation.
- Missing readings and hardware issues are visible instead of hidden.
- API or CSV export is usable by the customer's existing back office process.
- Customer can decide whether to continue, expand, or stop based on written evidence.

## Support model

- Managed pilot support through one named operator/admin contact.
- Support channel: email or agreed chat.
- Response target: next business day for non-blocking issues.
- Settlement-blocking issues during agreed pilot window get priority.
- Hardware site work depends on installer/customer access and is scheduled separately.

## Data and privacy

- Customer provides only pilot-scope building, tenant, meter, invoice, and payment data.
- Tenant access is scoped to the tenant's own report.
- Pilot data is used only to operate and evaluate the pilot unless separate permission is given.
- Backups, retention, processor/controller roles, and deletion terms must be confirmed in the pilot agreement before customer data is imported.
- Secrets and tokens are unique per deployment and are not shared in documents or source control.

## Timeline

1. Discovery call: confirm building, hardware, current settlement process, and success criteria.
2. Hardware and data checklist: confirm meters, invoices, tenant structure, gateway/network access, and integration needs.
3. Setup: deploy stack, configure meters, enter pilot data, verify health.
4. Pilot run: collect readings, enter manual fallback if needed, run settlement, share reports/export.
5. Review: compare success criteria, decide continuation or expansion.

## Next step

Send building size, meter list, current settlement workflow, and target settlement period to pilot@lomeo.io. The next meeting is a 30-minute workflow review and pilot-fit decision.